Does J. Crew Factory offer free returns? What's their exchange policy?
What's J. Crew Factory returns and exchanges policy? Can you return in-store? How many days do you have to return items to J. Crew Factory for a full refund? Do I need a receipt to return my item to J. Crew Factory? Do items need to be in new condition?
Free return policies rating: 5.0 - 1 ratings
Yes, J. Crew Factory does offer free returns & exchanges.
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Shopping tip: J. Crew Factory also offers coupons and promo codes.
You can use J. Crew Factory coupons to unlock discounts at their website. View 3 active coupons.
What other shipping & returns policies does J. Crew Factory offer? Here's their scorecard:
Free Shipping: Yes – More details | Free Returns & Exchanges: Yes – More details |
International Shipping: Yes – More details | Curbside Pickup: Yes – More details |
Ship to Store: No – 38 stores offer this |

342
Jul 27, 2018
Yes, J. Crew Factory does offer free returns and exchanges. You can find additional information about J. Crew Factory's free return policies on their customer service page here. You can also visit their homepage to see if J. Crew Factory has posted additional information on their free return policies.
Update: we've found 17 more discount clothing stores like J. Crew Factory that currently offer free returns & exchanges and 1,634 apparel stores that are offering free returns & exchanges . You can also view all 11,265 stores that offer free returns & exchanges across all categories.
Promo Codes
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Update
This user rated J. Crew Factory's free return policies: 5.0
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J. Crew Factory FAQ
Does J. Crew Factory offer free shipping?
Yes. As of January 3, 2019, J. Crew Factory does offer free shipping policies. View the discussion thread for more details.
Does J. Crew Factory offer free returns & exchanges?
Yes. As of July 27, 2018, J. Crew Factory does offer free return policies. View the discussion thread for more details.
Does J. Crew Factory offer international shipping?
Yes. As of April 3, 2018, J. Crew Factory does offer international shipping policies. View the discussion thread for more details.
Does J. Crew Factory offer curbside pickup?
Yes. As of September 30, 2020, J. Crew Factory does offer in-store pickup. View the discussion thread for more details.
Does J. Crew Factory offer ship to store?
Based on our records, J. Crew Factory does not currently offer ship to store options. Check the full discussion to learn more.
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