Does J. Crew Factory offer free returns? What's their exchange policy?
What's J. Crew Factory returns and exchanges policy? Can you return in-store? How many days do you have to return items to J. Crew Factory for a full refund? Do I need a receipt to return my item to J. Crew Factory? Do items need to be in new condition?
Returns & exchanges policies rating: 5.0 - 1 ratings
Share your experience with J. Crew Factory's returns & exchanges policies
Yes, J. Crew Factory does offer free returns & exchanges.
Knoji Staff
138
Posted Jul 27, 2018
Yes, J. Crew Factory does offer free returns and exchanges. This applies to items purchased online and in store. If you want more information on their returns policy, you can visit their returns policy page here.
Learn more at factory.jcrew.com.
Shopping tip: (December 15, 2018): Use promo code JLP3814 to save 40% off at factory.jcrew.com — redeem it here. You can also view more J. Crew Factory promo codes.
Amazon.com is also offering discounts on select J. Crew Factory items on their website.
Update: we've found 9 more fashion luxury consignment stores that currently offer free returns & exchanges and 2,099 fashion stores that are offering free returns & exchanges . You can also view all 6,544 stores that offer free returns & exchanges across all categories.
How to save money at J. Crew Factory
J. Crew Factory coupons: J. Crew Factory is currently running 405 active coupons which you can use for discounts on factory.jcrew.com. Here are today's top J. Crew Factory discount codes:
- Use promo code HOORAY: Receive on Clearance at J. Crew Factory Up to 75% Off – Copy & activate this code
- Use promo code HALFSIES: Buy 1 Get 1 50% Off at J. Crew Factory – Copy & activate this code
- Use promo code SUPERSTAR: Save 50% Off Sitewide at J. Crew Factory – Copy & activate this code
J. Crew Factory free shipping policy: J. Crew Factory offers free shipping to all customers on factory.jcrew.com. Learn more at J. Crew Factory's customer service page.
You can also find more fashion brands that offer free shipping, or use our free shipping finder tool to find even more stores that offer free shipping.
J. Crew Factory student discounts: J. Crew Factory does offer a discount for students enrolled in school at factory.jcrew.com. Learn more at J. Crew Factory's student discounts program page.
You can also browse more fashion brands that offer student discounts, or use our student discounts finder tool to find even more stores that offer discounts college and high school studnets.
J. Crew Factory birthday discount offer: J. Crew Factory will give you a discount on your birthday. Just provide your ID to show your birthdate, and on your birthday you'll get a special discount from J. Crew Factory.
You can also find more fashion brands that offer birthday discounts, or use our birthday discounts finder tool to find even more stores that offer birthday discounts.
J. Crew Factory free returns & exchanges policy: J. Crew Factory offers free returns and exchanges for orders placed on factory.jcrew.com. Learn more at J. Crew Factory's customer service and shipping policies page.
You can also find more fashion brands that offer free returns & exchanges, or use our free returns & exchanges finder tool to find even more stores that offer free returns & exchanges.
J. Crew Factory official coupons page: J. Crew Factory maintains their own official coupons & promotions page on factory.jcrew.com. You can find the company's official list of discounts, sales, and offers on this page.
You can also find more fashion brands that offer their own official coupons pages, or use our official coupons page finder tool to find even more stores that offer official coupons pages.
J. Crew Factory payment methods accepted: In addition to credit cards, J. Crew Factory also accepts the following additional payment methods on their e-commerce website:
Discounts not offered by J. Crew Factory, and how to find them
J. Crew Factory military discounts: Based on our last check, J. Crew Factory does not appear to offer a military discounts for veterans and active duty service members. However, we recommend checking J. Crew Factory's customer service page to see if they've updated their military discount policies.
You can also browse more fashion brands that offer military discounts, or use our military discounts finder tool to find even more stores that offer discounts to veterans and military families.
J. Crew Factory senior discounts: Based on our last check, J. Crew Factory does not appear to offer a senior discounts. However, we recommend checking J. Crew Factory's customer service FAQ page to see if they've updated their senior discount policies.
You can also browse more fashion brands that offer senior discounts, or use our senior discounts finder tool to find even more stores that offer discounts for seniors and senior citizens.
J. Crew Factory price matching policies: Based on our last analysis of J. Crew Factory's website, J. Crew Factory does not currently support price matching. However, we recommend checking J. Crew Factory's customer FAQ page to see if they've updated their policy recently.
You can also find more fashion brands that offer price matching, or use our price matching finder tool to find even more stores that offer price matching.
J. Crew Factory coupon stacking policies: Based on our last check of J. Crew Factory's site, J. Crew Factory does not currently support coupon stacking. However, we recommend checking J. Crew Factory's customer FAQ page to see if they've updated their policy recently.
You can also find more fashion brands that offer coupon stacking, or use our coupon stacking finder tool to find even more stores that offer coupon stacking.
J. Crew Factory competitor coupon policies: Based on our last check of J. Crew Factory's site, J. Crew Factory does not currently support competitor coupons. However, we recommend checking J. Crew Factory's customer FAQ page to see if they've updated their policy recently.
You can also find more fashion brands that offer competitor coupons, or use our competitor coupons finder tool to find even more stores that offer competitor coupons.
J. Crew Factory money-back guarantee policy: Based on our last research, J. Crew Factory does not currently offer a money-back guarantee. However, we recommend checking J. Crew Factory's customer FAQ page to see if they've updated their policy recently.
You can also find more fashion brands that offer money-back guarantee, or use our money-back guarantee finder tool to find even more stores that offer money-back guarantee.
Rated 4.1 - 32 reviews
About J. Crew Factory
J. Crew Factory is a major fashion luxury consignment company operating the e-commerce site factory.jcrew.com. J. Crew Factory sells its products and services in the fashion luxury consignment vertical, offering discounts and promo codes to its customers infrequently. J. Crew Factory is very well-regarded among shoppers on Knoji, with 32 ratings and an average rating of 4.1 stars. J. Crew Factory scores very highly compared to other brands in the fashion luxury consignment industry, providing 16 e-commerce features to better serve its customers.
J. Crew Factory's Features Scorecard
Shipping & Returns Policies
Free Returns & Exchanges:
Yes
J. Crew Factory offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
Free Shipping:
Yes
J. Crew Factory offers free shipping on all qualifying orders. Get free delivery on your order from J. Crew Factory, program exclusions apply. See details on their free shipping policy page. Read full answer >>
International Shipping:
Yes
J. Crew Factory offers international shipping for qualifying orders and customers, according to their international shipping policies. See policies and program details on their international shipping policies page. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
J. Crew Factory accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
Paypal:
Yes
J. Crew Factory accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. Read full answer >>
Apple Pay:
No
It appears that J. Crew Factory may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that J. Crew Factory may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
J. Crew Factory supports a promo code box on their website. Check the J. Crew Factory promo codes page for the latest coupon codes from J. Crew Factory. Read full answer >>
Sales:
Yes
J. Crew Factory runs a clearance and promotions page on their website. Check the official J. Crew Factory sales page for the latest discounted prices and sales directly from J. Crew Factory Read full answer >>
Black Friday Ad:
Maybe
It appears that J. Crew Factory may not offer Black Friday ad currently. Read full answer >>
Cyber Monday Ad:
Maybe
It appears that J. Crew Factory may not offer Cyber Monday ad currently. Read full answer >>
Military Discounts:
Maybe
It appears that J. Crew Factory may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Yes
J. Crew Factory offers their own coupons and promotions page on their website. Check the official J. Crew Factory coupons page for the latest offers directly from J. Crew Factory Read full answer >>
Student Discounts:
Yes
J. Crew Factory runs a student discount program for current students. Save up to 40% on J. Crew Factory through their student discount program. Program details are available on their student discounts page. Read full answer >>
Senior Discounts:
Maybe
It appears that J. Crew Factory may not offer senior discounts currently. Read full answer >>
Birthday Discounts:
Yes
J. Crew Factory offers a birthday discount program. Get special discounts, free items, and coupons on your birthday at factory.jcrew.com. See program details on their birthday discounts page. Read full answer >>
Price Matching:
Maybe
It appears that J. Crew Factory may not offer price matching currently. Read full answer >>
Competitor Coupons:
Maybe
It appears that J. Crew Factory may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that J. Crew Factory may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
J. Crew Factory offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Maybe
It appears that J. Crew Factory may not offer money-back guarantee currently. Read full answer >>
Gift Cards:
Yes
J. Crew Factory offers gift cards and discounted gift cards during special promotional events. Find gift cards for J. Crew Factory. with their gift card program. See policies and program details on their gift cards page. Read full answer >>
Loyalty Programs:
Yes
J. Crew Factory offers loyalty programs for qualifying orders and customers, according to their loyalty programs policies. See policies and program details on their loyalty programs page. Read full answer >>
Customer Reviews:
Maybe
It appears that J. Crew Factory may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that J. Crew Factory may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that J. Crew Factory may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that J. Crew Factory may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that J. Crew Factory may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that J. Crew Factory may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Maybe
It appears that J. Crew Factory may not offer website security & privacy currently. Read full answer >>
Mobile Apps:
Maybe
It appears that J. Crew Factory may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Maybe
It appears that J. Crew Factory may not offer affiliate programs currently. Read full answer >>